Service Policies

  • Make sure to book your appointment in advance and arrive on time as we are not accepting walk-ins, until further notice.
  • No children or guests will be allowed to accompany clients during their appointment.
  • Consent forms will be sent via email 72 hrs prior and must be submitted prior to all appointments.
  • Contactless temperature screening will be provided to all clients and service providers before entering The Beauty House. We reserve the right to reschedule appointments for those who show signs of illness and forfeit the full cost of the service.
  • All clients must wash their hands thoroughly upon entering The Beauty House.
  • Please bring a face mask as one must be worn for all appointments.
  • All surfaces within the salon will be sanitized to help prevent the spread of germs.
  • Blankets and refreshments will temporarily not be provided but you are welcome to bring your own.
  • As much as we want to give everyone hugs, we must stay 6 feet apart as much as possible.
  • We encourage contactless payments, Debit, Credit Cards & Apple Pay.
  • COVID-19 surcharge of $5 will be added to all appointments.
  • All product sales will be final sale, until further notice.
  • We will have 1 client per treatment room and/or several with plexi shield dividers to ensure everyone’s safety.
  • The Beauty House Team has been trained in thorough sanitization, completed the Barbicide training and received certification.
  • To ensure the highest level of sanitization, 15 minutes after each appointment is reserved.
  • 24 hr late rescheduling fee due to illness will be waived and will be re-booked in 2 weeks. No shows will be subject to $50 fee.

The Beauty House is taking all necessary precautions to provide clients and staff a safe and healthy environment. These measures might seem extreme, however, they are required in order for us to legally operate in accordance with the new rules & guidelines.

At The Beauty House we guarantee that you are going to love our work! If you are not happy with your new look or simply want a small adjustment, please let us know within the first 3 days and we will adjust it to your satisfaction, at no extra charge during our earliest available time-slot.

We understand that sometimes things come up and schedules need to change. We will be happy to reschedule or cancel any appointment, however, we do require a 24-hour notice. Please note, that for same day re-schedules / cancellations, a $50 cancellation fee will be applied to your next appointment.

A deposit payment might be required in order to secure your appointment. All deposits will be deducted from the balance on the day of your service. The deposit can be paid via online booking, credit card, e-transfer or in person. If for any reason you need to cancel your appointment, please provide us at least 24-hour notice and we can process a refund on your deposit.

There are No Refunds on Services, Packages or Gift Cards. Refund, exchange or Store Credit is available solely on the purchase of products. Products must be returned within 14 days of the original purchase date, with a valid receipt. Items must be in sealed and sellable condition: unopened, unused and in the undamaged original packaging.

Please notify us if you are running late for your appointment. Late arrivals will result in your service(s) being customized to fit the remaining appointment time. If you are significantly late for your appointment our cancellation fee will be applied (at our discretion).

Please be courteous and notify us if you cannot make your appointment. Unfortunately, all no-shows will automatically result in the $50 cancellation fee.

A refill is required to be within 5 weeks from the last lash appointment and must have 30% lash coverage to qualify for this service. Please be on time with clean lashes for your appointment as the service is time-based.

Please note that we do not provide refills on top of existing work done outside The Beauty House.

To maintain your semi-permanent makeup results a touch-up is recommended periodically. 

Touch up pricing is only valid for work previously done at The Beauty House, however, we would be more than happy to provide a consultation to determine pricing for work done outside The Beauty House.

If you experience an allergic reaction to any of the products used during a service, please contact us immediately for assistance in assessing the situation. If you’ve experienced allergic reactions to eyelash extensions in the past and think you may have an allergy to our products, please let us know before your appointment. A patch test can be provided prior to the appointment, simply phone or email us with this request. Please note, refunds are not processed due to an allergic reaction, however, we would be happy to remove the lashes free of charge at your earliest convenience.

If you would like to bring children to your appointment, we ask that you phone to notify us prior to your appointment. During very busy times, we may not be able to accommodate children in the salon and our team will not be able to provide supervision.

Due to hygienic reasons and possible allergies among other clients, we do not permit animals in our salon. Exceptions will be made for service animals, however, 72-hour notice must be given to ensure that customers with allergies will not be present at that time.

There is plenty of street parking available around us as well as parking in the Sobeys on Fort York for those that would rather park inside.

Web Site Terms and Conditions of Use

General Terms and Conditions applicable to Use of a Web Site.


By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, applicable laws and regulations and their compliance. If you disagree with any of the stated terms and conditions, you are prohibited from using or accessing this site. The materials contained in this site are secured by relevant copyright and trade mark law.

Use License

Permission is allowed to temporarily download one duplicate of the materials (data or programming) on The Beauty House Lash & Brow Inc.’s site for individual and non-business use only. This is the just a permit of license and not an exchange of title, and under this permit you may not:
modify or copy the materials;
use the materials for any commercial use , or for any public presentation (business or non-business);
attempt to decompile or rebuild any product or material contained on The Beauty House Lash & Brow Inc.’s site;
remove any copyright or other restrictive documentations from the materials; or
transfer the materials to someone else or even “mirror” the materials on other server.
This permit might consequently be terminated if you disregard any of these confinements and may be ended by The Beauty House Lash & Brow Inc. whenever deemed. After permit termination or when your viewing permit is terminated, you must destroy any downloaded materials in your ownership whether in electronic or printed form.


The materials on The Beauty House Lash & Brow Inc.’s site are given “as is”. The Beauty House Lash & Brow Inc. makes no guarantees, communicated or suggested, and thus renounces and nullifies every single other warranties, including without impediment, inferred guarantees or states of merchantability, fitness for a specific reason, or non-encroachment of licensed property or other infringement of rights. Further, The Beauty House Lash & Brow Inc. does not warrant or make any representations concerning the precision, likely results, or unwavering quality of the utilization of the materials on its Internet site or generally identifying with such materials or on any destinations connected to this website.


In no occasion should The Beauty House Lash & Brow Inc. or its suppliers subject for any harms (counting, without constraint, harms for loss of information or benefit, or because of business interference,) emerging out of the utilization or powerlessness to utilize the materials on The Beauty House Lash & Brow Inc.’s Internet webpage, regardless of the possibility that The Beauty House Lash & Brow Inc. or a The Beauty House Lash & Brow Inc. approved agent has been told orally or in written of the likelihood of such harm. Since a few purviews don’t permit constraints on inferred guarantees, or impediments of obligation for weighty or coincidental harms, these confinements may not make a difference to you.

Amendments and Errata

The materials showing up on The Beauty House Lash & Brow Inc.’s site could incorporate typographical, or photographic mistakes. The Beauty House Lash & Brow Inc. does not warrant that any of the materials on its site are exact, finished, or current. The Beauty House Lash & Brow Inc. may roll out improvements to the materials contained on its site whenever without notification. The Beauty House Lash & Brow Inc. does not, then again, make any dedication to update the materials.


The Beauty House Lash & Brow Inc. has not checked on the majority of the websites or links connected to its website and is not in charge of the substance of any such connected webpage. The incorporation of any connection does not infer support by The Beauty House Lash & Brow Inc. of the site. Utilization of any such connected site is at the user’s own risk.

Site Terms of Use Modifications

The Beauty House Lash & Brow Inc. may update these terms of utilization for its website whenever without notification. By utilizing this site you are consenting to be bound by the then current form of these Terms and Conditions of Use.

Governing Law

Any case identifying with The Beauty House Lash & Brow Inc.’s site should be administered by the laws of the country of Canada The Beauty House Lash & Brow Inc. State without respect to its contention of law provisions.

Privacy Policy

Your privacy is critical to us. Likewise, we have built up this Policy with the end goal you should see how we gather, utilize, impart and reveal and make utilization of individual data.

The following blueprints our privacy policy:

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will gather and utilization of individual data singularly with the target of satisfying those reasons indicated by us and for other good purposes, unless we get the assent of the individual concerned or as required by law.

We will just hold individual data the length of essential for the satisfaction of those reasons.
We will gather individual data by legal and reasonable means and, where fitting, with the information or assent of the individual concerned.
Personal information ought to be important to the reasons for which it is to be utilized, and, to the degree essential for those reasons, ought to be exact, finished, and updated.
We will protect individual data by security shields against misfortune or burglary, and also unapproved access, divulgence, duplicating, use or alteration.
We will promptly provide customers with access to our policies and procedures for the administration of individual data.
We are focused on leading our business as per these standards with a specific end goal to guarantee that the privacy of individual data is secure and maintained.